Dealing with difficult people
This practical, focused training is designed to help staff recognise, understand, and manage difficult behaviours in a calm and professional way.
Course curriculum
-
1
Dealing with difficult people at school
-
Make sure you have purchased this course!
-
How to use this training
-
Notes to download
-
Worksheet & Scenarios to download
-
Video - part 1
-
Video - part 2
-
Assignment and Certificate
-